Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached, free from makeup stains, deodorant marks or any other sign of wear and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you MUST contact us at Info@airefloe.com. Email us your order number, item/s you want to return and the reason for your return. Ensure your returned items meet the return conditions above. Please note that returns will need to be sent to the following address: 

AIRE FLOE, 128 City Road, London, Greater London, EC1V 2NX

If an item is returned and found not to meet these conditions, it will be sent back to you and no refund will be issued.

Please note that any return shipping fees are the responsibility of the customer. Once we receive the returned item/s and confirm it meets our policy stated above, your refund will be processed to your original payment method within 10 days.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any attempt to return worn or damaged items as new will be treated as fraudulent activity and may result in legal action.

You can always contact us for any return question at Info@airefloe.com.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We currently do not accept exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@airefloe.com.